Ridwan Abdulrasaq
IT Support / Service Desk Analyst
Computer Science graduate based in Leicester with hands-on experience in first-line IT support, troubleshooting hardware and software issues, assisting users, and keeping systems running smoothly in fast-paced environments.
Why Recruiters Should Notice Me
- Hands-on IT Support and Service Desk experience
- Strong Windows, Office 365 and networking fundamentals
- Practical troubleshooting mindset with user-focused support
- Google IT Support Certificate ongoing
- Ready for entry-level IT Support and Helpdesk roles
Professional Profile
Results-driven Computer Science graduate with hands-on IT support experience delivering first-line technical support across hardware, software and network environments. Skilled in diagnosing and resolving technical issues, supporting users and maintaining system performance with a calm, clear and practical approach.
IT Support
Providing first-line support for devices, systems and users.
Troubleshooting
Diagnosing faults and resolving issues efficiently and logically.
Networking
Basic TCP/IP, DNS, DHCP and connectivity troubleshooting knowledge.
User Support
Helping non-technical users understand and solve technical problems.
Technical Skills
A focused stack aligned with entry-level IT Support, Helpdesk and Service Desk roles in the UK.
Professional Experience
Practical support roles that demonstrate troubleshooting ability, technical confidence and reliability.
- Delivered first-line IT support, resolving hardware, software and system-related issues.
- Diagnosed and resolved issues across desktops, laptops and user devices.
- Installed, configured and maintained operating systems, applications and peripherals.
- Supported users with login issues, password resets and software troubleshooting.
- Diagnosed and resolved hardware and software issues across desktop and laptop systems.
- Installed and configured operating systems, applications and peripheral devices.
- Supported users with setup, troubleshooting and routine maintenance needs.
- Maintained technical records of support tasks and issue resolution.
- Handled user tickets and provided structured first-line support.
- Resolved common technical issues and supported account access requests.
- Escalated complex incidents where appropriate and maintained clear communication.
- Logged support requests and tracked progress through to resolution.
Projects & Practical Work
A few examples of the hands-on work and support-focused projects that strengthen my IT profile.
IT Support Home Lab
Practised user account scenarios, password resets and troubleshooting workflows in a virtual environment to strengthen real-world support readiness.
Website Troubleshooting
Diagnosed and resolved website configuration and functionality issues, improving performance and restoring normal operation.
System Diagnostics
Identified and resolved common software, hardware and connectivity issues using a structured and user-focused troubleshooting process.
Learning & Certifications
Actively strengthening my support profile with role-relevant certification paths.
Google IT Support Professional Certificate
Ongoing — focused on practical IT support, troubleshooting and user support workflows.
CompTIA A+
Planned — building a stronger foundation for hardware, software and support knowledge.
Let’s Connect
I am open to IT Support, Helpdesk and Service Desk opportunities across Leicester and the wider UK.
Contact Details
- Email: Devridwantomi@gmail.com
- LinkedIn: linkedin.com/in/ridwan-tomi
- Location: Leicester, United Kingdom
- Portfolio: tomzytech.co.uk
Ready to Hire?
Looking for a dependable entry-level IT Support professional with practical troubleshooting ability, strong communication and a user-first approach.
Email Me